Deciding to keep a message as context only

The situation

A message was sent to an agent about the status of a video library, mentioning that the blocker was resolved and videos just needed to be edited and posted. The person was coordinating with agents to build a media workspace. The message was about verifying the result of a task. The task was about getting videos edited and posted. The person was checking on the progress of the task.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The message was about coordinating with agents and required no separate execution. The person was just keeping the agent informed about the status of the task. The message was not asking for any specific action to be taken.

The first step

None, keeping it as context

How they would know it worked

The message is retained and linked to pursuits as context.

How it turned out

Not known yet. The result is added here when it comes in.