Ignoring a message with no clear request

The situation

They received a message with an attachment, but it was unclear what action was expected of them. The message seemed to be just a notification, with no request or instruction. They had to decide how to proceed with this information. The attachment was a shipping label, which added to the confusion. They were not sure if they should take any action or just keep the information as context.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The message contained no request or instruction, and the attachment was just a shipping label. They realized that keeping the information as context was the best course of action, as there was no clear action to take. This decision was based on the fact that the message was only an arrival record and did not contain any request for action. They did not want to take any unnecessary action, so they decided to wait and see if any further messages would provide more context or instructions.

The first step

Keep the label download as context and take no further action unless a later message supplies a request

How they would know it worked

The decision records context only, with no unrequested action

How it turned out

Not known yet. The result is added here when it comes in.