Deciding what to do with a moved folder message

The situation

Someone had put a folder back in its place, but then it was moved to the trash again. The person who put it back was wondering who had moved it. This was part of a larger incident that was being investigated. The cause of the folder being moved was already being looked into. The person who put the folder back reported what had happened and asked who was responsible for moving it to the trash. The investigation was ongoing, and the cause of the issue was expected to be found as part of it.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The cause of the folder being moved to the trash was already being investigated, so no further action was needed from this message. The investigation was expected to name the cause, making any additional action unnecessary at this point. The message was kept as context to the incident, in case it was needed later.

The first step

None from this message

How they would know it worked

The investigation case names the cause

How it turned out

Not known yet. The result is added here when it comes in.