Deciding whether to act on a technical message

The situation

They were trying to upload files to a system, but were unsure if the transfer was successful. They had recently made some changes and were concerned that the feature may not be working properly. They reached out to ask if the upload was successful, so they could proceed with their next steps. The message was sent in a conversation about the work.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The context of the message was already being addressed in the chat, so no further action was needed. The person who sent the message was likely looking for confirmation, but the issue was already being discussed and resolved in the conversation. The decision to keep it as context was likely due to the fact that the conversation was already ongoing and the issue was being handled.

The first step

None from this message

How they would know it worked

Answered there, read back in the chat it came from

How it turned out

Not known yet. The result is added here when it comes in.