Using screenshots to fix a guided tour issue

The situation

They were given a few screenshots showing a guided tour highlight that was not aligned with its target, as well as a design reference for a sharing dialog. The screenshots were taken at two different times and showed the issue from different perspectives. They needed to decide what to do with this information. The screenshots were evidence of a problem that needed to be fixed, and they had to figure out the best course of action. They were considering whether to act on the message and verify the result or keep it as context when no action was called for.

What they weighed

• Act on the message and verify the result

  Chosen

• Keep it as context when no action is called for

What they decided

Act on the message and verify the result

Why

They chose to act on the message because the screenshots provided evidence of a real issue that needed to be fixed. The fact that there were multiple screenshots taken at different times showed that the problem was consistent and not just a one-time glitch. By acting on the message, they could verify the result and make sure that the issue was resolved. They sent the misaligned-tour picture to the relevant team as evidence for its target fix, and the sharing-dialog reference to the relevant team for the sharing lane.

The first step

The team will use the screenshots to fix the guided tour issue and adjust the sharing dialog

How they would know it worked

The fix will be proved when the tour step lands on its target

How it turned out

Not known yet. The result is added here when it comes in.