Investigating shared video performance issues without rushing to fix sign-in

The situation

They were looking into issues with shared video performance and found a sign-in event that was canceled, but it was unclear if the sign-in method was the cause of the problem. The canceled event happened at the same time as a storage reset, which could have been the real cause. They also found that other unrelated calls were delayed around the same time, which made it harder to pinpoint the issue. The existing sign-in method was complex and had many different parts, which made it difficult to determine what was going on.

What they weighed

• Change the sign-in method based on the canceled event

• Investigate further to see if the sign-in method is really the problem

  Chosen

What they decided

Investigate further to see if the sign-in method is really the problem

Why

They chose to investigate further because the canceled sign-in event happened at the same time as a storage reset, which could have been the cause of the problem. They also didn't want to rush into changing the sign-in method without being sure it was the cause of the issue. By investigating further, they could gain a better understanding of what was going on and make a more informed decision. This approach would also help them avoid making unnecessary changes that could potentially cause more problems.

The first step

Update the investigation plan and notify the relevant parties

How they would know it worked

The success of the investigation will be measured by whether they can determine the cause of the problem and make targeted changes to fix it

How it turned out

Not known yet. The result is added here when it comes in.