Ignoring a message that seems to be just a clarification

The situation

A message was sent that seemed to be about a problem, but it was not clear if any action was needed. The message mentioned that some tools were now visible after a permission setting was changed. The person who sent the message seemed to be providing a clarification rather than requesting a new change. The context of the message was a conversation about a tool interface issue that had been previously reported.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The message was seen as a clarification of a previously reported issue, rather than a request for a new change. The fact that the tools were now visible after the permission setting was changed suggested that the issue was resolved. There was no indication that any further action was needed, so it was decided to simply keep the message as context and avoid reopening the solved problem.

The first step

Use this as context in the originating conversation and close the resolved issue

How they would know it worked

No duplicate issue is reopened, and the conversation uses the corrected fact

How it turned out

Not known yet. The result is added here when it comes in.