Following established workflow under deadline pressure

The situation

A message was sent correcting the operating process, stating that the established workflow was being bypassed due to urgency. The system was warned against improvising and instead should follow the intended path. The correction was explicit and emphasized the importance of using the established workflow. The person sending the message was concerned that bypassing the workflow would lead to problems.

What they weighed

• Act on the message and verify the result

  Chosen

• Keep it as context when no action is called for

What they decided

Act on the message and verify the result

Why

The message was a direct correction to the operating process, emphasizing the need to follow the established workflow instead of bypassing it, even when work is urgent. This approach ensures that the system operates correctly and efficiently. By following the established workflow, the system can avoid potential problems and ensure that the work is completed correctly.

The first step

Follow the established workflow for the active work before using fallback paths

How they would know it worked

The active work is completed through the intended workflow without bypassing it

How it turned out

Not known yet. The result is added here when it comes in.