Taking immediate action on identified steps

The situation

They were considering how to handle a situation where a decision had been made but no action had been taken. They wanted to ensure that once a step was identified, it would happen immediately. They were looking for a way to build this into their process and avoid having undecided decisions pile up. They needed to find a way to verify the results of their actions and make sure everything was working as intended.

What they weighed

• Act on the message and verify the result

  Chosen

• Keep it as context when no action is called for

What they decided

Act on the message and verify the result

Why

They wanted to build a rule into their process that would ensure immediate action on identified steps. They also wanted to add a check to make sure that decided cases with no recorded result were followed up on. This would help them work through the stacked items and avoid having undecided decisions pile up. By doing this, they could ensure that their process was efficient and effective.

The first step

They would start by carrying through the new rule in their process and decision engine, and then work through the stacked items

How they would know it worked

They would measure success by checking if a decided case with no result showed up in their work and then cleared after the result was recorded

How it turned out

Not known yet. The result is added here when it comes in.