Fixing a broken connection to verify the result

The situation

A connection was not working and a message was sent to explain the issue and offer a solution. The message asked for specific changes to be made to fix the problem. The person receiving the message had to decide what to do with the information. They were being asked to act on the message and verify the result, which would require some effort and time. On the other hand, they could just keep the message as context and not take any action, which would be easier but might not resolve the issue.

What they weighed

• Act on the message and verify the result

  Chosen

• Keep it as context when no action is called for

What they decided

Act on the message and verify the result

Why

The message was specific and asked for concrete changes, which suggested that the issue could be resolved with a little effort. The person decided to act on the message because they wanted to verify the result and make sure the connection was working. They were motivated by the possibility of resolving the issue and making the connection work.

The first step

Start the connection process again to see if the fix works

How they would know it worked

The success of the fix will be measured by whether the connection works as expected

How it turned out

Not known yet. The result is added here when it comes in.