Deciding to keep a message as context without taking action

The situation

A message was sent asking about the progress of a merge between different platforms, including some that were only done in certain places or done better there. The message was answered in a chat at the time it was sent. Now the question is whether to act on the message or keep it as context. The merge involved combining good and orthogonal things from various sources, and the same applied to other media sources. The message was part of a conversation that included a discussion about the merge and its status.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The message was already answered in the chat at the time, so no further action was needed. The answer was provided right after the question was asked, and there was no outstanding work remaining from the message. This meant that keeping it as context was the best course of action, as it had already been addressed.

The first step

None beyond the answer already given in the chat

How they would know it worked

The question has an answer in the chat transcript right after it

How it turned out

Not known yet. The result is added here when it comes in.