Deciding to take no action on a resolved issue

The situation

A problem with a connector showing no tools had been reported, but a setting change was made to resolve it. The connector now shows its tools and access has been allowed. The update was shared as a status update, indicating the issue was resolved. The person who reported the issue continued with other work, not mentioning the connector problem again.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The update reported a resolved state rather than asking for work, so no action was necessary. The setting change had already fixed the issue, and the person's next messages did not raise any further problems with the connector. This indicated that the issue was fully resolved and no further action was required.

The first step

None, as the issue was already resolved

How they would know it worked

The connector's functionality and the person's ability to continue working without issues

How it turned out

Not known yet. The result is added here when it comes in.