Ignoring a message with no action required

The situation

They received a message that seemed to require a response or action, but it was actually just a statement or question that had already been addressed. The message was part of a larger conversation and had been responded to in the chat. They had to decide whether to take action based on the message or to leave it as is. The message was not asking for anything to be done, it was just a point of discussion. They considered the context of the conversation and the fact that the question had already been answered.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

They chose not to act on the message because it had already been addressed in the chat. The question had been answered and there was no outstanding work to be done. They decided that no further action was required and that the message could be left as context. This decision was based on the fact that the chat transcript showed the answer right after the message, so there was no need to do anything else.

The first step

None beyond the answer already given in the chat

How they would know it worked

The question has an answer in the chat transcript right after it

How it turned out

Not known yet. The result is added here when it comes in.