Ignoring a status update with no action required

The situation

A message was received stating that a certain connection was back, which had previously been a problem. The message was reviewed to determine if any action was needed. It was found to be a status note, with no request for a new task. The earlier issue had been a blocker, but its resolution did not create a new task. A review of the conversation confirmed this.

What they weighed

• Act on the message and verify the result

• Keep it as context when no action is called for

  Chosen

What they decided

Keep it as context when no action is called for

Why

The message was a status note that did not require any action. A review of the conversation and the message itself confirmed that no task was being requested. The fact that the connection was back was noted, but it did not create any new work. The message was kept as context, in case it was needed later, but no further action was taken.

The first step

Nothing to carry out

How they would know it worked

No open task remains from this message

How it turned out

Not known yet. The result is added here when it comes in.